TV
support & help

Set up your TV Box by connecting the power supply and HDMI cable to your TV.

Once the set top box is wired up and you turn it on (remembering to select the correct HDMI port from the ‘Source’ menu on your television) you will arrive at a Welcome Screen.

Select the language for the setup and click OK. It will then prompt you to select the internet connection mode.

The first time you connect you will get a message saying ‘A new version of the Netbox software is available. Your Netbox will update and then restart.’ Click ‘Update’ to get the latest software. The screen may go black for a while whilst the box re-boots and you will then get a ‘service update’ screen.

Once the upgrade is complete you will arrive back at the welcome screen. You will need to select the language and internet connection again (although it should have remembered your settings).

You are then asked to enter a ‘Parental Control’ PIN. Selecting 16 for example means that all linear TV content with certificates saying ‘Suitable for viewers aged 16 and over’ will be blocked out until the PIN is entered.

Set Top Box 4K

Gibtelecom’s 4K Set Top Box has 2GB DDR4 RAM and is connected to your TV via HDMI 2.0 (UHD) with CEC and ARC. 

Power consumption: typical <10 W

The STB dimensions are 12.8 cm (L) x 12.8 cm (W) x 3.8cm (H)

Set Top Box HD

Gibtelecom’s NV800 Set Top Box has 1 GB DDR-III RAM and is connected to your TV via HDMI 1.4 with CEC. 

The video playout is in full HD. 

Power consumption: typical 10W, Low power mode: <0.5W

The STB dimensions are 13.2cm (L) x 13.2cm (W) x 3.5cm (H)

We recommend connecting your TV using a wired service, such as an Ethernet cable, to guarantee service quality however the TV service can also be set up on a wireless connection.

1. Via WPS. Ensure your router is connected and press the WPS button on your router. Within two minutes select the WPs option on the Gibtelecom TV welcome screen. Your set top box should connect to the Wi-Fi network.

2. Select your network and enter password manually. After selecting ‘Wi-Fi’ select your home network from the list of visible SSIDs (network names). Once you have selected your network you will need to enter your password using the Gibtelecom TV remote. There is a show password option to view your entry before submitting to ensure it is entered correctly. Select ‘Join’ to connect to the network.

A selection of channels offer up to 7 days of Catch-Up TV, allowing you to watch programmes you may have missed.

On supported channels, you can also:

• Pause live TV
• Rewind
• Fast-forward through Catch-Up content

You can view the latest supported channels on our TV Channels page.

Currently, record functionality is not available.

Once the set-top box is powered and is connected to your TV, you will see the set-up screen.  

• First, pair the remote. Press and hold the Back and Home button for 5-10 seconds to pair via Bluetooth.  

• Enter your Wi-Fi and Google login details.  

• After connecting, accept Google’s Terms of Service.  

• Choose optional settings like location, diagnostics and Google Assistant.  

• We’ll suggest some popular apps to download now for a smoother experience. Any other Apps can be added later from the Google Play Store.  

• You’ll then be asked to set-up your 4-digit parental PIN.  

• Now you’re ready to start watching. Enoy!    

Parental controls let you manage and lock videos, games and channels, making it a safe experience for the whole family.  

To set this up:  

• Go to parental control under settings in the navigation bar.  

• Enter your 4-digit PIN you created upon set-up.  

• You can set allowed video content by age rating. Anything above your chosen rating will be locked and require the PIN.  

• Set allowed Games using PEGI age ratings 3, 7, 12, 16 or 18.  

Please note: Parental controls only apply to our TV channels and games. They do not extend to third-party apps (such as streaming or video-on-demand services such as Netflix and Disney+, for example). To restrict access to content within these apps, parental controls must be configured directly within each app's own settings.

The TV Guide is a central hub for watching live TV.  

You have two easy ways to access the TV Guide: 

1. Simply press the ‘Guide’ button on your remote.  

2. From the Home screen, navigate to the TV Guide icon in the top navigation bar, located on the far right next to the Settings icon, then press the OK button. 

Saving your favourite channels: 

• To save your favourite channels, scroll to the settings icon in the navigation bar. Then select User Settings.  

• Select favourite channels to view the full channel list.  

• Mark the channels you watch most often to quickly access them in your TV Guide or from the Home section.  

Note: A star icon will appear next to your favourite channels in the TV Guide, making them easy to identify as you browse. 

Saving your favourite programmes & games 

• To favourite a programme, click on it from the guide, select ‘Add favourite’ and return to the TV Guide to see it in your Home section.   

• To favourite a game, do the same thing as above but in the Games Avenue. Just favourite the games you play most often and they’ll be ready for you on the Home.  

Most programmes are subtitled to help people who are hard of hearing.  

Subtitling 

To access subtitled shows: 

• Press the Subtitles button (shown as Subt.) on your remote. 

• Alternatively, once you've selected the programme you want to watch, select the Menu icon (bottom left), select Subtitles, then choose your preferred language and subtitle settings. 

• When using player apps, you’ll have to turn on the subtitles option from within the player itself. 

Audio description 

Some shows are audio described for people with sight problems. 

To turn on Audio description, select the Settings button on your remote, navigate to Accessibility > Audio Description.  

Pair a Bluetooth speaker, headphones, or remote with your Gen 2 Android STB in just a few steps. 

Before you start 

Put your Bluetooth device into pairing mode. 

• Headphones/Speakers: Press and hold the power or Bluetooth button until the light flashes. 

Pair your device 

1. Press the Settings (gear) button on your remote. 
2. Select Remotes & accessories. 
3. Select Add accessory. 
4. Choose your device from the list and press OK. 

Your Bluetooth device is now connected and ready to use.  

Re-pairing the remote 

1. Go to Settings > System Settings > Remotes & accessories. 
2. Select the remote and choose Forget. 
3. Press and hold the Home and Back buttons together for up to 10 seconds. 
4. Select Add accessory and choose the remote from the list.

You will need a Google account to access the Google Play store to download apps.  

Check out our tutorial below for a step-by step guide on how to create a Google account.

The Google Play Store gives you access to over 10,000 apps to choose from. Here’s how to manage them.  

Downloading apps  

• Navigate to the Apps Avenue, or select the Apps button on your remote (3x3 grid of dots).  

• Search or browse to find the app you want or browse the categories.  

• Select the app you want to download and choose install. The app will download automatically.  

• Once installed your new app will appear in your Apps Avenue.  

• Please note, you will need to sign in or subscribe to most services.  

Uninstalling apps  

• To uninstall an app, select the unwanted app on the Apps Avenue. 

• Press and hold the info button on your remote to open the menu.  

• Scroll down and press Uninstall.  

• Confirm by selecting OK, to remove the app and free up space.  

 Please note, if you download a VPN and have it enabled, you will not be able to access your live TV channels. To view these channels, please disconnect your VPN and try again. 

Enjoy instant gaming on your Gen 2 STB with no downloads or installations required. 

• Navigate to the Games Avenue or select the PLAY button on your remote.  

• Browse our library of over 300 games. Choose one and select Play.  

• If your game pad is not yet connected, you’ll be prompted to pair it.  

How to connect your gamepad  

• Press the Home and A keys simultaneously to pair the gamepad.  

• Follow the onscreen instructions and select it from the list.  

• Once connected, select your profile.  

• Note, your progress is saved automatically.  

Follow these steps when connecting your gamepad for the very first time: 

• Ensure your gamepad is fully charged before use.
• Go to Settings (use the gear icon on your remote for quick access). 

• Navigate to Remotes and Accessories and select Pair accessory. 

• On the gamepad, simultaneously press and hold the A button and the HOME button for 5 seconds to enter pairing mode. 

• The four LED indicators on the gamepad will light up in a flowing sequence (from top to bottom). 

• Within two minutes, the gamepad will connect to your TV box. The top LED will remain steadily lit to show the connection is successful. 

Yes, multiplayer is supported. The service allows for local multiplayer, which means up to four people can play together on the same TV screen. You can connect up to four Bluetooth controllers to your set-top box for this purpose. However, please note that online multiplayer is not supported. 

Universal search helps you find content from across multiple sources with just one search query. Instead of navigating through different apps, you can find exactly what you're looking for in one place. 

Universal search can be initiated in two ways: 

1. Manual Search: navigate to the Search icon in the top-left corner of the navigation bar. Use the on-screen keyboard to type in your query. 

1. Voice Search: Select the microphone icon next to the search bar. Speak into your remote's microphone, and the TV will display your search results. 

Google Assistant is built into the set-top box and allows you to control supported features using voice commands, such as opening apps, adjusting volume, and searching for content. 

Using Google Assistant is easy: 

1. Press the Google Assistant button (microphone icon) on your remote.  
2. Wait for "I'm listening" to appear on screen.  
3. Speak your request clearly into the remote. 

What can I ask? 

Use Google Assistant to: 

• Find TV shows and movies  

• "Find films starring Tom Hanks."  

• "Show me science documentaries."  

• Open apps 

• "Open Netflix."  

• "Open Prime Video."  

• "Open YouTube."  

• Control your TV  

• "Turn the volume up."  

• "Mute the TV."  

• Get answers  

• "What's the weather like in London?"  

• "Tell me about the FA Cup Final."  

• "How do you spell 'rhododendron'?" 

Your set-top box has Chromecast built-in, which allows you to cast your favourite entertainment from your phone, tablet, or laptop directly to your TV. It's an effortless way to share videos, photos, and music on the big screen without any extra wires.

How to Cast 

1. Ensure your mobile device (phone or tablet) and your TV Box are both connected to the same Wi-Fi network. 
2. Open any Chromecast-enabled app on your device, such as YouTube, Netflix, or Disney+. 
3. Look for the Cast icon (a screen with a Wi-Fi symbol). It's usually located in the top-right or bottom-right corner of the app. 
4. Tap the Cast icon and select your TV Box from the list of available devices. 
5. The content will now appear on your TV screen. You can use your mobile device to control playback, including volume, pause, and rewind. 

Set Top Box 4K

N9700 Android STB - 4K 

Gibtelecom's N9700 Set Top Box has 4GB RAM and is connected to your TV via HDMI 2.1. 

The set-top box dimensions are 10cm (L) x 10cm (W) x 2.55cm (H) 

Power consumption: typical <10 W is also applicable