IT Service Desk Technician
Ref: ITSD23
The Role
- Provide first line technical support and assistance to internal staff based across multiple locations
- Troubleshoot IT hardware & software issues
- Deliver successful outcomes in line with the associated SLA’s
- Use of service desk system to log, prioritise and manage support requests
- Manage user/employee onboarding & offboarding
- Ensure compliance with existing organisation policies and procedures
- Create and maintain technical operational documentation and procedures
- Participate in an on-call rota
Key Technical Skills/Requirements
- Knowledge of Windows 10/11 desktop environments
- Knowledge of Microsoft Active Directory & 365 services (Azure AD/SharePoint/OneDrive/Teams)
- Experience with remote access technologies and virtual desktop infrastructure
- Experience with desktop hardware lifecycle management
- Experience with UEM/MDM & Remote Assistance tooling
- Basic understanding of virtualisation, networking and print/file services
Key Non-Technical Skills/Requirements
- 2 years’ experience in a similar role
- Good written and verbal communication skills, with the ability to liaise with both technical and non-technical staff
- Fluent in English
- Enthusiastic and passionate about IT
- Excellent organisation, task prioritisation and time management skills, with the ability to operate independently
Desirable
- Experience with Atlassian software (Confluence/JIRA Service Management)
- Experience with MacOS
- Experience with VMWare WorkspaceOne & Horizon
- Understanding of “Modern Desktop” concepts and technologies
How to apply
To apply, send your CV, cover letter and completed application form to careers@gibtele.com
Download application form here
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