Job Overview

Responsible for leading Account Executives and managing their performance on a daily basis in line with KPI’s. Leading by example the Team Leader shall drive performance and ensure the team meets sales & AM targets whilst fostering strong and lasting relationships with clients.

Role & Responsibilities

Team Leadership and Management:

• Monitoring team performance towards targets and objectives.
• Oversee and coordinate all account management activities and deliverables.
• Assigning accounts and sectors to team members.
• Provide coaching, training, and mentorship to enhance team members’ skills and productivity.
• Conduct regular team meetings to discuss progress and provide guidance.

Sales Strategy and Execution:

• Work with the Head of Enterprise Services to develop and implement sales strategies to drive revenue growth.
• Monitor team sales performance and ensure alignment with organisational goals.
• Track key performance indicators (KPIs) and report on progress to management.

Client Relationship Management:

• Manage a set of key accounts, ensuring exceptional service and satisfaction.
• Address escalated client concerns and resolve issues in a timely manner.
• Staying updated on industry trends and product knowledge in order to identify opportunities for upselling, cross-selling, and business growth with existing clients.
• Remain focused on always delivering the best care and service  

Administrative Duties:

• Ensure there are up to date records of team activity in Sales CRM platforms. Prepare and submit regular sales and account management reports.
• Help the team navigate and negotiate contract changes, upgrades, and amendments
• Assist in the recruitment, onboarding, and training of new team members.
• Ensure compliance with company policies, procedures, and sales guidelines.

Collaboration and Communication:

• Work closely with other departments, including marketing, operations, and product teams, to align on goals and strategies.
• Act as the point of contact between the sales team and management.

Qualifications & Requirements

Experience: Experience in sales, account management, or a related field.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Experience in technical sales an advantage
• Proficiency in CRM software and sales tools
• Analytical mindset with the ability to interpret sales data and make informed decisions.
• Problem-solving and conflict-resolution skills.

How to apply

To apply, send your CV and cover letter to careers@gibtele.com