Job Overview

Working closely with internal stakeholders including Network Operations, Finance, IT, Customer Services, and international roaming partners, the Roaming Data Analyst & Roaming Specialist will provide data-driven insights, support wholesale roaming agreements, validate tariffs and billing data, and recommend strategies to improve roaming performance, customer satisfaction, and commercial outcomes.

Role & Responsibilities

• Analyse roaming traffic, usage trends, and performance data.
• Prepare daily, weekly, and monthly reports.
• Monitor roaming revenue and identify anomalies.
• Support roaming agreement analysis and business planning.
• Prepare figures for negotiations and reconciliations
• Negotiating with Roaming partners to ensure best outcome.
• Commercial and numerate analysis.
• Collaborate with internal teams to improve roaming services.
• Assist in the administration of roaming services and operations.
• Maintain roaming documentation and records.
• Coordinate with internal departments and external roaming partners.
• Support testing, implementation, and issue resolution.
• Prepare routine reports and provide administrative support.

Qualifications & Requirements

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and data analysis tools.
• Knowledge of mobile telecommunications and roaming services is an advantage.
• Good communication and reporting skills.
• Ability to work independently and as part of a team.
• Degree or 3 years equivalent role experience.
• Knowledge of finance.
• Willing to travel quarterly.

How to apply

To apply, send your CV and cover letter to careers@gibtele.com