Customer
notice

It is important that you are aware of the following service changes:

Effective 1st April

Change of date for Direct Debit payments

We would like to inform you that, starting with the 1st June 2026 bill, Direct Debit payments will be collected on the 21st day of each month, in line with your invoice due date.

Adjustment to printed bill fee

As part of our ongoing commitment to sustainability, we will be updating our paper bill fee to £2 per month, effective from 1st June 2026. This change reflects the increasing costs of printing and mailing, while supporting our efforts to reduce paper usage and minimise our environmental impact.

Switching to paperless billing is quick and easy. You’ll receive your bills by email as soon as they’re ready, giving you faster access without the need for paper statements. It’s a convenient way to stay organised while also helping to reduce waste.

To set this up, click here.

If you have any questions or require assistance with setting up paperless billing, please don't hesitate to contact us on 20052200 or care@gibtele.com

Price adjustments to landline plans

Due to rising operational costs, and a decline in the number of customers using landline services, we are making necessary price adjustments to our landline plans. While we understand that any price change can be challenging, this adjustment is essential to continue investing in our networks, maintaining quality and reliability of our services, and delivering an improved customer experience. Effective 1st April 2026, our new landline plans are as follows:

Residential

Business

If you’d like to explore other plans and bundled deals, which may result in significant savings for you, please visit here.

Price adjustments to business broadband plans

Due to rising operational costs, we are making necessary price adjustments to our business broadband plans. We recognise that price changes can be challenging, particularly for businesses, but these adjustments are essential to ensure we can continue delivering fast, reliable connectivity, strengthening our network resilience, and supporting the evolving needs of our customers. Effective 1st April 2026, our new business broadband plans are as follows:

Note that these changes apply to the SoHo business broadband standalone products only. Enterprise fibre broadband and residential broadband plans remain at current rates.