Frequently Asked Questions

You're likely to find the answer to your query in our extensive list of Frequently Asked Questions.

Signing up for a new line is simple! You can apply online by clicking here on visit our shop at John Mackintosh Square.

You need to ensure you have proof of ID (passport and/or ID card) details to hand. You will also need to know your bank details to set up payment by Direct Debit.

Then just select the services you need to complete your application and we will connect your line as soon as possible.


For full details on applying for Gibtelecom services for the first time visit our Getting Started section

If you experience any problems with your Gibtelecom services call our Freephone support numbers:

Internet 192

Fixed line 193

Mobile 194

You will need to provide the number of the affected line and details of the fault, if known. Depending on the nature of the fault we will either troubleshoot with you over the phone or send out a skilled engineer to fix the problem on site.

If you are roaming you can call our Roaming helpline on +350 20052201

There are a few basic checks you can carry out to identify what is causing an issue with your landline.

Try the steps below and if you continue to experience issues call our Freephone helpdesk on 193.

Gibtelecom will always try to assist customers in moving their telephone numbers to their chosen new provider or between providers should they wish to keep the same telephone number. 

To move your existing number to another operator you will need to advise your new service provider. They will explain what information they need from you and will then send a request to us to have your number moved to them.

In order to move your existing number to Gibtelecom, you will need to contact us first, either by telephone, email or by visiting us in store. 

Gibtelecom does not charge customers for providing this service but will require them to fill out the below form including the customer declaration.

For any further questions please contact us by sending an e-mail to care@gibtele.com or calling us on 20052200.

Gibraltar Fixed Porting Process Form Gibtelecom 2 1.pdf

Never miss a call with our free voicemail service.

Setting up your voicemail is easy and a voice prompt will guide you through the various features and options available.

Getting started

To set up your voicemail dial 123 from your landline phone. Key in your mailbox number (this is the same as your eight digit phone number) followed by *. Key in your passcode (the default password is 12345) and then follow the steps to personalise your mailbox.

You can then set up your line for voicemail to answer calls as follows: 

• Voicemail to answer 'all calls' Dial *21* 123 #

• Voicemail to answer 'on no reply' Dial *61* 123 # 

• Voicemail to answer 'on busy' Dial *67* 123 # 

Note: Diversion on busy and on no reply may be active simultaneously.

Checking your voicemail

You can check your voicemail from any phone anywhere in the world, allowing you to check your messages, change your greeting or review your voicemail settings. To access your voicemail: 

• Dial 123 if calling from your home phone or +350 20061234 if calling from abroad, another local number or a Gibtelecom mobile.

• Key in your mailbox number (same as telephone number) followed by* 

• Key in your passcode 

Note: Calls from local landlines to 123 are free. Calls to 20061234 are charged at applicable rates.

Setting up a call barring prevents your phone from making calls to certain numbers. You should speak to a Customer Services Representative to set it up and obtain your PIN number.

To set up dial *34code#, to check *#34# and to cancel dial #34code*PIN#

Call barring codes:

1. Restricts all calls 

2. Restricts mobile calls 

3. Restricts international calls 

4. Restricts operator assisted calls

5. Restrict premium calls

Charges apply for this service.

To change PIN: *03*oldPIN*newPIN*newPIN#

This service allows you to divert calls to another number so you don’t miss an important call.

Calls may be diverted in the following ways: 

Basic diversion

Diverts all calls destined for your number to another number. 

Set up *21*number you wish to divert to#

Check *#21# 

Cancel #21#

Diversion on busy 

Diverts calls when your line is busy. 

Set up *67*number you wish to divert to#

Check *#67# 

Cancel #67#

Diversion on no reply 

Diverts calls when there is no reply. 

Set up *61*number#

Check *#61#

Cancel #61#

 

Note: Diversion on busy and no reply may be used simultaneously.Usage rates apply on diverted calls (excluding calls to voicemail). Available rental free on residential lines, however rental charges apply on all business lines (except when using voicemail). 

Alerts you while you are on a call that another call is waiting. You can put the first call on hold and answer the second call or alternatively choose to reject the call. 

Set up *43#      

Check *#43#      

Cancel #43#  

To answer the new call and release the original call Press R1 

To switch between calls press R2 

To reject the incoming call press R0

Three way calling lets you add a third party to an existing call – great when you have some news to share or are trying to make plans with a group of people.

To connect a new caller to an existing call press R (placing the existing call on hold) and dial the third party number. You can then establish a three way call by pressing R, listening for dial tone and then pressing 3

Note: This service is available free of charge on residential lines, however rental charges apply on all business lines. Usage rates apply.

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