1. Gibtelecom hereby agrees to provide you with the Service on the terms and conditions of this contract.
2. The Customer hereby agrees to pay on demand for the appropriate charges as set out by Gibtelecom.
3. The Customer shall (if required by Gibtelecom) at all times maintain with Gibtelecom a Deposit from which Gibtelecom is hereby authorised to collect the payments and which shall be topped up by the Customer so that the Deposit does not at any time fall below an amount to be determined by Gibtelecom from time to time. The Customer shall not be entitled to any interest on the Deposit. Upon termination of the Agreement, subject to any rights of set-off which Gibtelecom may have against the Customer, the amount on deposit shall be returned by Gibtelecom to the Customer.
4. The Customer shall obtain and maintain in force any permit, licence, consent, authorisations and approvals which may be required from time to time by the Customer for the purpose of using the Service.
5. The Customer warrants, represents and undertakes that it will comply with all applicable Gibraltar laws and regulations relating to its business, instructions or guidelines issued from time to time by regulatory authorities, relevant licences and any other codes of practice which apply to the Customer in Gibraltar.
6. The Customer shall permit Gibtelecom staff to enter Customer’s premises for the purpose of constructing, inspecting, maintaining, altering or removing the installation.
7. The Customer hereby indemnifies and agrees to save harmless Gibtelecom from and against all claims, actions, losses, proceedings or liabilities whatsoever or howsoever arising out of or in connection with the Service.
8. The Customer shall not use the Service:-
(a) for sending any message which is offensive, abusive or indecent
(b) for making annoyance or malicious calls
(c) for any unlawful purpose or in an unlawful manner
9. Gibtelecom may interrupt or terminate the service to any customer contravening Clause 8 and may refuse to restore service.
10. Gibtelecom shall not be liable to the Customer in contract, tort or otherwise for death, illness or personal injury caused to the Customer through the use of the Service.
11. Gibtelecom shall not be liable to the Customer in contract, tort or otherwise for any financial loss or damage, whether direct or indirect, whatsoever or however arising from or as a result of any break in, suspension or malfunction of the Service.
12. Gibtelecom may temporarily suspend the Service without notice for the purpose of repair, maintenance, improvement thereof or to maintain the security and integrity of the service and or Gibtelecom networks.
13. The customer agrees to pay any Connection and/or Installation Fees applicable to the Service being provided.
14. Gibtelecom shall invoice the Customer monthly for the services provided and the Customer shall make the payments to Gibtelecom on the date shown for payment on the invoice. For up to date information of our:
(a) Pricing for individual products is included in the product specific page for that service on Gibtelecom’s website
(b) Some products may have additional terms and conditions specific to that product.
15. Gibtelecom may without prejudice to its rights, terminate the Agreement and suspend the service without notice, whether wholly or partly if the Customer fails to make payments promptly. If the suspended service is restored a reconnection fee may be charged to the customer, as may be determined by Gibtelecom.
16.(a) Subject to clause 16. (b), (c), and (d) this Agreement shall be for a period of one year from the date of acceptance by Gibtelecom as indicated upon application via email, e-form or instore; and thereafter shall continue in force until terminated by either party upon one month's notice in writing to each other.
(b) Unless otherwise indicated, Clause 16.(a) shall not apply to (i) Customers applying for Gibtelecom’s Fibre broadband service who at the time of acceptance by Gibtelecom as indicated in the Application Form are existing Gibtelecom retail broadband service Customers; and (ii) had been a Gibtelecom retail broadband Customer for a period exceeding 12 months prior to their application for Gibtelecom’s broadband service.
(c) Customers applying for Gibtelecom's broadband service who at the time of acceptance by Gibtelecom as indicated in the Application Form are existing Gibtelecom retail broadband Customers but have only been so for a period being less than 12 months prior to their application for Gibtelecom’s broadband service will be bound to the contract term applying at the time of their original application for the Gibtelecom retail broadband service.
(d) For the avoidance of doubt, in all cases under clauses 16. (b) and (c), the Agreement shall continue in force until terminated by either party upon one month’s notice in writing to each other.
17. This Agreement may be terminated forthwith:-
(i) by Gibtelecom
(a) If the Customer shall fail to make payments promptly
(b) If the Customer fails to observe and comply with the Terms and Conditions
(ii) by either party
(a) in the event of the other party having a receiver or a liquidator appointed or passing a resolution for winding up or a court shall make an order to that effect or being a partnership shall be dissolved or being an individual shall commit an act of bankruptcy or enter into a composition or arrangement with creditors.
18. The Customer is responsible for the line and for any apparatus belonging to Gibtelecom within the boundary of your premises and for their proper use; if they are lost, non-returned, destroyed or damaged (except for fair wear and tear) the Customer must pay our charge for their replacement and/or repair. The Customer must not interfere with it nor permit anybody else to do so.
19. The Customer may connect his equipment to the line only by means of a socket installed and maintained by Gibtelecom, unless we agree otherwise and we may withdraw our agreement by reasonable notice. Your equipment must not be used with your line (whether connected or not) except in accordance with our appropriate terms and conditions for the attachment of customer’s equipment to our telecommunications systems in force from time to time. In addition, you must not allow any other person to do any of the things forbidden by this paragraph.
20. Gibtelecom will not be held responsible for any Third Party Equipment connected to its network. In the event that any reported fault is determined by Gibtelecom to be caused by said Third Party Equipment, then a Call-Out Charge will be levied
21. The Customer shall not assign the Agreement.
22. Neither party shall be liable to the other for any breach of the agreement caused by Act of God, insurrection, riot, civil disorder, war military operations, local emergency, acts or omission of government or other competent authority, Gibtelecom’s compliance with any statutory or other legal obligation, industrial disputes of any kind (whether or not involving Gibtelecom’s employees) fire, lightning, explosion, flood, subsidence, weather of exceptional severity, acts or omissions of persons for whom Gibtelecom is not responsible (including in particular other telecommunications service providers) or any other cause whether similar or dissimilar outside Gibtelecom’s reasonable control.
23. This Agreement is subject to the Laws of Gibraltar, and Gibtelecom and the Customer submit to the exclusive jurisdiction of the courts of Gibraltar.
25. Gibtelecom may adjust the amounts Customers have to pay for the Service, not more than once in every twelve (12) month period by such amount as reflects the annual increase in RPI as published in the latest available General Index of Retail Prices Notification issued by Her Majesty’s Government.
"Agreement" means the Application Form and these General Terms and Conditions, together with any relevant/applicable service level agreement and any other terms and conditions for specific products and/or services
"Application Form" means the application form for the relevant service
"Connection Fee" means any Initial, non-refundable one-off charge which may be necessary for the connection of the service.
"Customer" and “you” means the applicant named in the Application Form
"Installation Fee" means any charge necessary for the Installation of the service
"Payments" means all or any of (a) the connection charge as appearing on your bill (b) the monthly rental charge as appearing on your bill (c) all other telephone charges for calls made from your telephone line in accordance with the applicable rates in force at the time of billing (d) any other charge, which may be varied by Gibtelecom from time to time, in connection with the service
"Service" means any service provided by Gibtelecom at the request of the Customer. Emergency Services calling facilities are available on all Gibtelecom fixed line and mobile voice calling services. During electrical power outages, access to emergency services from a fixed line may be affected if you have a cordless handset. Calling location information is not available on any Gibtelecom service.
"Terms and Conditions" means these Terms and Conditions.
"Third Party Equipment" means any equipment which has not been installed or approved by Gibtelecom.
“RPI” means the Index of Retail Prices from time to time published by the Government of Gibraltar or any replacement index.
Weekdays - £60 per hour with a minimum charge of £180 (three hours)
Weekends - £80 per hour with a minimum charge of £240 (three hours)
15/21 John Mackintosh Square
PO Box 929
Gibraltar +350 20052200