For the best experience please ensure you connect to both the 2.4Ghz and 5Ghz Wi-Fi networks, this will help your devices reach optimal signal as you move around your home, your password should be the same for each of these networks.
Wired speeds will always be faster than wireless speeds as there are several factors that can affect Wi-Fi performance, so where possible we recommend that you use wired connections.
The Gibtelecom Broadband Gateway has Wi-Fi power reduction enabled by default in order to extend the battery life of wirelessly connected devices around the home/office. If power reduction is enabled then the device will not achieve the maximum speed via Wi-Fi. The speed attainable with power reduction enabled is more than sufficient for average use, however if you require faster speeds through Wi-Fi; power reduction can be disabled.
If you log into the Broadband Gateway’s user interface (by entering the URL http://192.168.1.254 into the address bar) and navigate to Home Network >> Wireless >> Configure you can de-select power reduction.
Another issue may be interference from nearby Wi-Fi networks operating on similar frequencies. Our team can remotely change the Wi-Fi channel your Gateway is using. This can be done by calling Freephone 192 with your Gibtelecom account details to hand.
Additionally the position of the Router can make a difference. We recommend that your Gateway is located on the first telephone point in your premises and that the line is fitted with a centralised splitter, which splits the broadband connection and telephone line at the line jack on the wall to ensure an improved connection. The more central the router is in the house the better as it will have better reach to other rooms – if you find that some rooms furthest from the router have poor Wi-Fi signal strength then this can be boosted using a Wi-Fi extender or powerline adapter available from most technology stores.
You should also avoid impenetrable obstructions as the thicker the wall, the weaker the signal will be on the other side as it is absorbed by the wall. The same goes for water, like a big fish tank, which can cause a lot of resistance for your signal. Metal and mirrors are also your enemy because those materials actually reflect radio waves, so putting the router behind a TV or in a bathroom is ill advised. Try and avoid placing it close to the kitchen - microwaves and Wi-Fi routers operate using the same slice of the electromagnetic spectrum. When you use the microwave it interferes with your Wi-Fi signal. Additionally, metal objects will absorb a signal, as will a metal fridge, cooker and other kitchen appliances. The same frequency is also used for cordless phones—so don’t keep your cordless phone base station near the router either.
Playing with the antenna can help too. It’s the part of the router that’s broadcasting and receiving your Wi-Fi connection. Antennas usually can move side to side or sometimes pivot full-circle in their socket. If you’re trying to get your signal to spread horizontally, positioning your antenna vertically will give you the best spread. If you’re trying to get the Wi-Fi to broadcast between floors in your home or office, position the antenna horizontally.