Using your mobile while travelling abroad
Anyone with a Gibtelecom mobile can use their phone abroad – regardless of what plan you’re on!
To see the full list of operators and services available select the country you are travelling to in the table opposite.
Please note that roaming charges apply so if you’re staying in Gibraltar we recommend that you switch your phone to manual network selection in order to prevent accidental roaming.
Postpaid roaming charges
EU roaming charges are regulated by the EU. Calls, SMSs and data usage outside the EU are dependent on distant operator charges and may be high. For current detailed roaming charges please click HERE.
Global GSM roaming
GSM roaming allows you to use your mobile phone whilst logged on to other operator’s networks when abroad, if Gibtelecom has a roaming agreement with them.
When roaming, tariffs are dependant on distant operator charges and mayb be high. This includes SMS and MMS messages. Charges also apply on calls and MMS message received when roaming.
Roaming within the European Economic Area (EEA)
Calls made whilst travelling within the 30 EU member countries (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and UK) are charged as follows:
- Outgoing calls: 14.945p per minute
- Receiving calls: 0.896p per minute
- SMS: 4p per message
You can use your mobile while on certain ferries and cruise ships. GSM and GPRS roaming services are available with ‘Cellular at Sea’ (part of AT&T Mobility). The maritime roaming service provides coverage for passengers and crew members on board ferries and cruise ships.
For a full list of the ships currently serviced by the roaming agreement please visit www.cellularatsea.com
Mobile internet roaming
Browse the internet abroad with Gibtelecom’s Mobile Internet using GPRS and 3G, with an increasing number of operators worldwide.
If you have a post-paid plan, Mobile Internet traffic generated whilst roaming will not form part of any bundles or free usage. Data rates are dependent on distant operator charges and are set at 15p per MB within the EU.
If you have a reload account, Mobile Internet traffic generated whilst roaming (including sending and receiving MMS) is charged at 15p per MB within the EU and 1p per KB in other countries. Sent MMS are subject to a minimum charge of 20p.
Our list of global roaming partners is constantly growing. Select the country you are travelling to and click "Show" to see our partners and services available in that country.
NB: Where no tick is displayed in the 'reload outgoing' column you may use short codes to make calls as follows: dial *111*number# and wait for your mobile to ring you back. Answer and you will be connected to the number you dialled. You may try this facility in Gibraltar for familiarisation. Please call 194 for more information.
Using your reload abroad
Reload customers can use their mobile abroad to receive calls and send and receive SMS messages with all operators with which Gibtelecom has a roaming agreement with, providing the account balance is sufficient. Outgoing calls can also be made with an increasing number of operators. You can check which operators this service is available with by selecting your destination country from the drop down box above. For current detailed roaming charges please click HERE.
To check your reload account balance abroad dial *100# and press send. To top-up your account balance abroad you can either click the ‘reload online’ tab at the top of this page and replenish online using a credit or debit card, or use a reload scratchcard and dial *101*scratchcard number# and then press send.
EU Roaming Regulations
Gibtelecom’s roaming charges have always been below or at the varying caps set by the European Union’s (EU) roaming regulations. Since the regulations were first introduced in 2007, Gibtelecom subscribers have seen their prices for mobile calls whilst roaming abroad in the European Economic Area (EEA) reduced by over 50%, with data usage savings of nearly 75%.
The latest EU roaming regulations are heading towards the abolition of roaming surcharges as from June 2017. Gibtelecom has previously announced that the Company would withdraw said surcharges in accordance with the declared rules and timetable, which includes a “transitional period” up until June next year. The EU have not yet specified how certain aspects of the abolition of roaming surcharges will work in practise, including how operators would carry on charging each other for the use of their respective mobile networks by roamers.
The new roaming regulations provides operators some flexibility on how the charges are to be applied, as laid down in the regulations therein. This is dependent on the circumstances and condition of their respective markets so that they can continue to operate as a viable business. The new roaming regulations are designed with large EU mobile service providers, with tens of millions of subscribers, in mind. In Gibraltar and Gibtelecom’s case, the small size of the customer base, and consequent lack of economies of scale and critical mass, may require minor adjustments to be made to the EU roaming surcharges.