Gibtelecom achieves EFQM ‘Recognised for Excellence’ accreditation
Gibtelecom has been awarded the ‘Recognised for Excellence’ accreditation from the European Foundation of Quality Management (EFQM), a first for a Gibraltar company. Following an on-site assessment and evaluation by a team of EFQM assessors, which included interviews and focus groups with a wide cross-section of employees, the company was awarded 4 star recognition under the EFQM scheme. The award, said a Gibtelecom spokesperson, “is a clear signal for our customers that the company uses the best, well-tested and universally recognised practices in the area of leadership, partnerships and business strategy. The assessors were particularly impressed with the company’s strong customer focus, financial performance and management of technology, as well as the empowerment of employees”.
Gibtelecom’s Chairman, the Hon. Joe Holliday, praised Gibtelecom for “being recognised as it moves forward on its journey of continuous improvement. The Company has always demonstrated its commitment to quality, excellence and improvement and this accreditation, breaking new ground for a local business, provides further evidence that Gibtelecom is a leading business in Gibraltar worthy of being benchmarked.”
The EFQM ‘Recognised for Excellence’ is a recognition programme based on an external analysis of an organisation’s overall performance and achievements. The ‘Recognised for Excellence’ award provides evidence that an organisation is high performing, able to innovate and deliver top quality results. The EFQM model is applied widely throughout many industries such as manufacturing, electronics and financial services, as well as educational and government institutions. Previous ‘Recognised for Excellence’ achievers include Siemens AG, O2, T-Mobile, Citibank, EDF Energy and Bosch.
As part of the assessment the EFQM team thoroughly scrutinised a submission document prepared by Gibtelecom employees, which evidenced Company processes and good practices. This was then supplemented by three days of assessment by three examiners from Belgium, Germany and the United Kingdom and involved nearly 50 members of staff across different grades, locations and departments — a third of Gibtelecom employees.
Tim Bristow, CEO, said “this is a great result for the Company, and all its stakeholders including staff and customers. One of the key features of the EFQM is the development of people, with every employee having been involved in one way or another in the processes and projects which have helped to cultivate a culture of quality and excellence within the Company”. He continued “the award is a great way for Gibtelecom to celebrate its 20th birthday this month, for which the staff and locally based Board Directors assembled for a photograph in John Mackintosh Square last week”.
Gibtelecom joined the EFQM in 1994 in its time as Gibraltar Nynex Communications (GNC). The company attained the ‘Committed to Excellence’ status in 2004, after the bringing together of GNC and Gibtel into common ownership, and now in 2010 has achieved the leading ‘Recognised for Excellence’ award. Gibtelecom is also an ISO registered company, have been upgraded to the latest ISO 9001:2008 standard in April 2009.