Gibtelecom selects Cerillion Technologies for its new customer care and billing system

Gibtelecom, the main telecommunications provider in Gibraltar, and Cerillion Technologies, a leading provider of next generation customer management systems, today announced that they have signed a contract for the supply of a dynamic computerised management system to handle Gibtelecom’s millions of communications transactions and records. The implementation will support all of Gibtelecom’s fixed line, mobile, broadband and business enterprise services, including delivery of an integrated network inventory solution.


Gibtelecom embarked on this major computerisation project that will lead to the replacement of the Company’s current integrated customer management system, in 2011. This system holds all customer records and handles over two million real time communications transactions a week. It is also critical to the business as it manages all customers’ services accounts and monthly billing.  In addition the system holds all the records of the layout of Gibtelecom’s cable network, stretching to thousands of kilometres, and the related infrastructure located around the Rock. The system, which became operational in 1999, is now dated and in need of being replaced.


Cerillion is providing a turnkey solution based on its Customer Relationship Management (CRM) and Billing system, together with other modules from its pre-integrated product suite, as well as performing migration from Gibtelecom’s legacy system. The new solution will enable Gibtelecom to manage its portfolio through a single, unified user interface, allowing rapid rollout of new products and packages across both the general consumer and enterprise customer segments. It will also handle all the Company’s service requests and fault notifications, as well as many other customer care functions.


“Having thoroughly evaluated the market which included going through an EU tender process, it was the product breadth and flexibility of the Cerillion system that stood out, making it the ideal solution to meet the complex  requirements of an expanding communications  business, such as Gibtelecom” said George Gaskin,  Gibtelecom’s IT Manager. “Furthermore, Cerillion’s convergent product catalogue, combined with a flexible charging and discounting engine, should allow us to quickly introduce innovative new service bundles.”


“As Gibtelecom grows and diversifies, we need to continue to invest in state of the art infrastructure to serve our customers. Cerillion’s track record of delivering multi-service convergent solutions made them the natural choice to partner the Company” added Tim Bristow, Gibtelecom’s CEO.


“We are delighted to be working with Gibtelecom on this important transformational project” commented Louis Hall, CEO of Cerillion Technologies. “Gibtelecom offers a broad array of communications services, both in Gibraltar and now internationally, and we look forward to a long term partnership as we assist Gibtelecom with the achievement of its long-term business goals.”


About Cerillion Technologies

Established in 1999, Cerillion Technologies provides carrier-grade CRM & billing, charging, interconnect, mediation and provisioning solutions to fixed, mobile, cable and convergent telecom operators worldwide. The Cerillion bundled component solution suite supports any deployment model: as an end-to-end pre-integrated business support system, managing the complete lifecycle of customers, products, services and revenues; in a mixed deployment, where selected modules may be replaced by third party applications; or in a pure best-of-breed solution. The system is also fully operational as a complete managed service solution. Cerillion solutions deliver the business agility needed to respond quickly and effectively in a highly competitive environment. For more information, please visit


8 February 2013