Gibtelecom biannual customer survey underway


Gibtelecom will start conducting the first of their bi-annual customer satisfaction surveys for 2013 this week. Customers are invited to rate the Company’s fixed, mobile and internet services and customer service and make comments suggestions if they wish. All customers participating have the option to enter a prize draw to win an iPad.


Gibtelecom prides itself on customer service excellence and sets challenging customer satisfaction targets. The survey provides vital feedback and understanding of customers’ requirements and concerns, which is then used to continuously improve services and enhance the customer experience.


The survey is undertaken by independent contractor Xcel Media Ltd, a locally based company who specialise in surveys of this kind. Participants are randomly chosen and may be contacted by email or telephone to take part. The survey is also available via the online telephone directory website and via the Gibtelecom website


Customers are advised that the survey is strictly confidential and that any information collected will remain anonymous.


Gibtelecom is aware that there are a multitude of scam telephone and email surveys in operation. You will never be asked for your account number or passwords, only your name and contact details should you wish to be included in the prize draw. Gibtelecom encourages customers to check the authenticity of phone calls and emails received and should a customer who is contacted to participate like verification before participating they may contact Gibtelecom on 20052200 or Xcel Media Ltd on 20041415

To complete the survey now click here


18 March 2013